Postmortem -
Read details
Nov 24, 13:13 EST
Resolved -
This incident has been fully resolved.
Nov 24, 12:35 EST
Monitoring -
As of 10:10 (EST) service is restored.
The issue was directly related to the Clarity dynamic call path systems and their subsequent backend dependencies. We will provide a written update after two(2) hours of monitoring the system to ensure full resolution. The written update will be provided after the period of monitoring is complete.
Nov 24, 10:21 EST
Identified -
The issue has been identified and is related to some HA Pairs in Clarity. We are in the process of correcting the HA Pairs that are failing. We will continue to porovide updates as they become available.
Nov 24, 10:09 EST
Investigating -
We are currently experiencing outbound call issues in Clarity.
Nov 24, 10:01 EST